First Visit
Do I need prior Pilates experience?
No. Most of our new students begin with no experience at all. All new students complete a free Initial Assessment (75 min) where we evaluate your posture, mobility and health history to create a personalised programme.
What should I wear for my first session?
Wear comfortable, fitted clothing (yoga trousers, leggings or a training top). Pilates is practised barefoot or with grip socks. We provide towels and water.
Should I arrive early for the first visit?
Yes, please arrive 15 minutes early to fill in your health form and explore the space. For subsequent visits, 5 minutes before is sufficient.
Bookings & Payments
How do I book a session?
Bookings are made exclusively through the Zappy platform — you can book online 24/7 via the "Book Now" button on any page of the website. You can also contact us via WhatsApp or phone.
What payment methods are accepted?
We accept Multibanco, MB Way, bank transfer and credit/debit card (Visa, Mastercard). Payment is made at the time of booking through the Zappy platform.
Are there session packages available?
Yes. We offer 5- and 10-session packages with progressive discounts. Details are available on the Zappy booking platform or you can request information by email.
Can I give sessions as a gift?
Absolutely! We offer gift vouchers for any service or value. Contact us to personalise your gift.
Cancellation Policy
What is the cancellation policy?
We require a minimum of 24 hours' notice for cancellations. Cancellations with less than 24 hours' notice or no-shows will be charged in full. We understand that emergencies happen — in case of a medical emergency, contact us directly.
Can I transfer my session to another day?
Yes, provided you do so at least 24 hours in advance through the Zappy platform or by contacting us directly.
Parking & Location
Where is Studio Libra located?
We are located at Avenida de Sabóia, Monte Estoril, 2765-275 Estoril. A 5-minute walk from Monte Estoril train station (Cascais Line).
Is parking available?
Yes. There is free street parking in the surrounding streets. There is also a public car park a 2-minute walk away. If in doubt, contact us for detailed directions.
Health & Special Conditions
Can I practise Pilates during pregnancy?
Yes, with medical authorisation and after the 1st trimester. We offer specific Pre-Natal Pilates sessions adapted to each stage of pregnancy. An Initial Assessment is mandatory.
I have a recent injury/surgery. Can I still come?
Clinical Pilates is especially indicated for rehabilitation. Always seek your doctor's authorisation and inform us of all relevant conditions at your Initial Assessment so we can adapt the programme.
Do your services qualify for health insurance reimbursement?
Some services (Physiotherapy, Osteopathy, Nutrition) may be partially reimbursed depending on your health insurance plan. We issue detailed receipts that you can submit to your insurer. Please check your plan's conditions.